New Service Category and Service Request are hidden
Hi everyone,
I'm currently working on SDP MSD 9.3 build 9335. I have the current problems working with services:
- how do I disable the default Service Categories so that they are not displayed on the portal ?
- when I had a new Service Category, it's hidden to the users from the managed Account (Foobar and ACME). I don't see any check box related to "enable/disable" category or any "access right" section. What am I missing ?
- when I create a new service request that is available to a specific Account, it does not appear when the account user logs on to the portal. I only see the default categories. The administrator user can the service request. Again, am I missing something ?
I
I thank you for your help.
Regards,
P. Augras
I'm currently working on SDP MSD 9.3 build 9335. I have the current problems working with services:
- how do I disable the default Service Categories so that they are not displayed on the portal ?
- when I had a new Service Category, it's hidden to the users from the managed Account (Foobar and ACME). I don't see any check box related to "enable/disable" category or any "access right" section. What am I missing ?
- when I create a new service request that is available to a specific Account, it does not appear when the account user logs on to the portal. I only see the default categories. The administrator user can the service request. Again, am I missing something ?
I
I thank you for your help.
Regards,
P. Augras