New Requests, by Email Only?
Hi, Is there a way to possibly prevent users from making requests from the helpdesk, but just allow them to request as normal via email.
Users can do both at the moment, and I want to make it so they can only create requests through an email. We need to keep it so users can still login to the helpdesk to track pending requests and the status of them.
Any Help Appreciated.
Thanks
Richard
Users can do both at the moment, and I want to make it so they can only create requests through an email. We need to keep it so users can still login to the helpdesk to track pending requests and the status of them.
Any Help Appreciated.
Thanks
Richard