Yesterday we upgraded from version 8005 to 8007.  Since the upgrade, email notifications for new requests are not being sent. 

We use the Notification Rule “Alert group members by e-mail when a new request is added to the group”.  On all of our Incident Templates, the group is hard-set and the requestors cannot change it.  This has worked flawlessly until yesterday. 

Now when a requestor submits a request, the Group field is blank even though it is hard-set in the template.  If a technician submits a request on behalf of a requestor, then the Group field is populated correctly.

This is a major problem for us that needs immediate attention.

Thanks,

John