We’re excited to announce two key updates to Log360 Cloud:

• We support the OAuth 2.0 Authorization Grant Flow for a more secure and streamlined ticketing process.

• Users can now create tickets using custom templates, enabling more tailored and efficient workflows.

Benefits:

• Enhanced security: The OAuth 2.0 implementation boosts the security of Zendesk integration and makes it easier to set up and manage.

• Improved customization: Custom ticket templates in ServiceDesk Plus On-Demand allow for more accurate and efficient ticketing.