Currently, reply templates are listed in a single, long list in the drop-down menu within the reply window.

 

We have around 30 reply templates, and would like to use more, but it is a pain having to scroll through such a long list. If the reply templates could be nested under sub-folders, that would solve the issue.

 

The same is true of the  Incident templates menu.

 

The Service Catalog menu uses nested sub-folders; something similar for Reply and Incident templates would be perfect.