Need to Delegate Access Level Role for Requesters Module
ServiceDesk Development,
We would like to see additional roles added that address Access Levels for the Users module.
We need the ability to delegate control to some technicians, such as Helpdesk personnel Tier1 support, the ability to modify details of users profiles. Currently the only role is SDAdmin that has the ability to edit users and this is not an option to grant some or all users this access level just to change a users phone number or address.
Thanks
--Pete
We would like to see additional roles added that address Access Levels for the Users module.
We need the ability to delegate control to some technicians, such as Helpdesk personnel Tier1 support, the ability to modify details of users profiles. Currently the only role is SDAdmin that has the ability to edit users and this is not an option to grant some or all users this access level just to change a users phone number or address.
Thanks
--Pete