Need Help to create resolved ticket per site
Dear Support
I have to make a SLA Resolved every month report base on site for Exp:
Site Qty of Ticket SLA Resolved
Site A 10 100.00%
Site B 16 100.00%
Site C 13 99.00%
I have to make a SLA Respond every month report base on site for Exp:
Site Qty of Ticket SLA Respond
Site A 10 97.00%
Site B 16 99.00%
Site C 13 100.00%
I have to make a CSI Respond every month report base on site for Exp:
Site Qty of Ticket SLA Respond
Site A 10 88.00%
Site B 16 85.00%
Site C 13 87.00%
For Information we are use SDP Version : 9.0 Build 9046 using SQL
Please help to make this report, Thank You.
New to ADSelfService Plus?