Need help having multiply issues
We have a new setup of Service Desk Plus. Any help would be greatly appreciated.
1. Whenever we try to add a new technician that person is unable to log in to Service Desk plus?
2. New users are not being auto-added, if after attempting to sign in. They will show up in the requester's list but they are unable to sign in?
3. Having to use LDAP instead of AD? logins fail when using AD authentication.