My pending approval madness with multiple approver
Hi!
We have multiple Approver for our tickets and we encountered an issue with SDP OnDemand. We are fully OK, if ONE of our Approver gives his approval, but the problem is, that the ticket still shows up in the "My pending approvals" Icon because the other Approvers didn't approved it, because it is not necessary. Because of this, this icon became a major pain for them, because it shows many already approved tickets.
Is it somehow possible to fix this issue? We found out, that they don't show up if we manually delete the other approver from the stage, but this is not a real solution. I assume it is a bug, because the tickets don't show up in the view "Requests pending approval", which works fine and is currently used. Maybe we could install an automation process who is removing all other Approver from the list after approval.
New to ADSelfService Plus?