Must reassign technician when getting a reply from requester
Right now a request is put in by a requester and we assign the request to a technician. The technician then replies to the requester with questions or possible solutions etc. However, when the requester replies, it gets added to a queue again and the reply must be reassigned to a technician again. Is there a way around having to keep reassigning a technician for each requester's reply?
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