Multiple Technicians per Ticket
Hello,
It would be nice to allow multiple technicians per ticket. The secondary technician doesn't have to be the primary tech, but maybe just an "interested tech"
I used another system called SysAid at my previous job, and they worded it as:
- Assigned To
- This was the primary tech
- Responsible Admin
- This was the secondary tech that may have needed to watch the ticket for completion, or assist with support
Topic Participants
eric.jensen
Michael Charles
Jeffrey Rose
cklotz
Dinesh Bhaskaran
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