Multiple technician assignments for one request.
I've been looking at the demo product and I haven't seen a way to select multiple assignments for one request. An example of how we would like to use this product is by creating an System Access Request Form for our organization for when supervisors request our helpdesk to set up staff to different systems. For example a new hire needs to be setup on the Network/Active Directory, GroupWise Email, and Internet Access. Our IT department has several technicians that do specific Jobs. Our groupwise administrator would need an assignment to set this employee up in Groupwise, Our Network Admin would set up access in Active Directory and Someone else would do Internet Access. So one request could actually require three separate assignments. Is it possible to do this in ServiceDesk Plus without requiring the user to fill out three separate forms?
New to ADSelfService Plus?