Multiple helpdesk accounts

Hi,

I was wondering if you were ever thinking of being able to configure multiple email accounts rather than just aliases to the main HELPDESK account.

This would be useful if when a business rule was created for (eg: "webmaster"), that all emails sent to webmaster would end up in the "webmaster" group. But then when the technicien assigned to that group replies, that the webmaster email address appears rather than the main HELPDESK email address.

I think this might be something to have a look into as it would permit different departments to use your software while having a centralized database.

But still a brilliant software :D