Multiple Email Notifications
Hey everyone,
We've updated to SD 6002 and so far it's been working great. I've noticed one possible bug that I can't seem to correct. When we create a ticket, we have workstation as a required field. Once the ticket is created, if we edit the workstation through the ticket "Summary" by using the drop down box, and save the changes, it resends us a notification that the ticket has been added to the group. I've attached a screen shot referencing which area. I hope this is making sense. Thanks!
Eric
We've updated to SD 6002 and so far it's been working great. I've noticed one possible bug that I can't seem to correct. When we create a ticket, we have workstation as a required field. Once the ticket is created, if we edit the workstation through the ticket "Summary" by using the drop down box, and save the changes, it resends us a notification that the ticket has been added to the group. I've attached a screen shot referencing which area. I hope this is making sense. Thanks!
Eric