Multi-Request association with a 'Master Issue'
Application needs ability to take individual requests and associate them to some "master request". When the master request is closed, all associated requests are closed. We frequently need to perform this action in regular Helpdesk work. If the company's Internet connection is down, dozens or hundreds of sites may call in reporting "Internet problems". Need ability to associate each one of those site's individual requests to our master, "Internet issues" request. When we have resolved the Internet issues, we close the master request and all associated sub-requests are closed with it (and emails notified, if so configured)