Hello,

I would like to know if anyone has been able to move a ticket from one account to another within the same MSP instance (not between different instances).

In our case, we have a monitoring tool monitoring a large number of clients. The alerts we receive come from the same sender, so the tickets are initially created under the same account.

We need to change the ticket to the correct client account based on the information contained in the alert. We are able to modify the subject and email description, but using nicknames is not a viable option due to the number of clients we monitor.

Has anyone found a way to automatically change the Account/Client associated with a ticket after it has been created?