More Robust Email Notification
It would be nice if we could send out notifications based on conditional statements in addition to the preconfigured logical checkpoints (such as, a new request created, etc). Also we should be able to get more granular when sending a notification when the request has be "updated". "Updated" can refer to any change made on the request, we should be able to break it down and only send a notification if the request was assigned\changed a technician, etc...