Modifying default case numbering sequence
By default Service Desk starts case numbers with #1 and just keeps counting up.
Is it possible to modify a default case numbering sequence in Service Desk, so it creates case numbers as MMDDYYYY-XXXX, where MM is Month, DD is Day, YYYY is Year and XXXX is a sequence number that starts from zero every day?
Regards,
Eugene
Is it possible to modify a default case numbering sequence in Service Desk, so it creates case numbers as MMDDYYYY-XXXX, where MM is Month, DD is Day, YYYY is Year and XXXX is a sequence number that starts from zero every day?
Regards,
Eugene