Mix up in uploading hotfix patch...
Hi Users,
In a terrible mixup, when uploading the hotfix for 6.x version, the full build for 7.x version (7001 build) also got replaced with build 6012 (.EXE and .BIN). Since it is 6.x version, while installing, it will install as Professional edition (and cannot be installed as Enterprise edition). Also it will not contain the features available in 7.0 version. For those who have downloaded the installation .exe / .bin file for ServiceDesk Plus 7.0 between September 5th and September 7th, we request to download the build again from our website. Or click the 'About' link at the top of web client. If it shows 6012 build and you need 7.x version, please download and install again.
manageengine.adventnet.com/products/service-desk/download.html
Our sincere apologies and we regret for the inconvenience caused by this.
regards,
Uma..
In a terrible mixup, when uploading the hotfix for 6.x version, the full build for 7.x version (7001 build) also got replaced with build 6012 (.EXE and .BIN). Since it is 6.x version, while installing, it will install as Professional edition (and cannot be installed as Enterprise edition). Also it will not contain the features available in 7.0 version. For those who have downloaded the installation .exe / .bin file for ServiceDesk Plus 7.0 between September 5th and September 7th, we request to download the build again from our website. Or click the 'About' link at the top of web client. If it shows 6012 build and you need 7.x version, please download and install again.
manageengine.adventnet.com/products/service-desk/download.html
Our sincere apologies and we regret for the inconvenience caused by this.
regards,
Uma..