Missing resolution in request templates

Missing resolution in request templates

Wow, it's been quite a while since I've posted here. Just been far too busy. Unfortunately, I'm moving to a new job a week from now, where we won't be using ServiceDesk Plus. Anyway, before then, I'm trying to get the upgrade to 7.5 installed and tweaked.

I upgraded 7022 straight to 7504 on my test box without incident. However, there now appears to be a feature missing in the new customizable request templates. I can't find any place to pre-fill a resolution. I checked the database, and the resolutions from my old templates still exist, but there doesn't appear to be any way to modify them or create new ones within the web interface. This is not acceptable, as we (and I'm sure many others) make frequent use of this feature. Can somebody tell me why it's missing, or if there's any other way to get at it that I'm not finding?

                  New to ADSelfService Plus?