Missing assets in ServiceDesk
We are running ServiceDesk 8.2.11, which we use to keep track of all IT assets. This week, we did a review of the information within ServiceDesk, and are missing a lot of equipment that was marked as IN STORE. This was equipment that was sitting in our storage room for months.
Our configuration is using Desktop Central with the agents deployed to the workstations to collect inventory data. We have that shared with ServiceDesk via the API. There are no ServiceDesk agents installed on the workstations, but it is configured for a Windows domain scan.
Is there a grooming activity that could be deleting the old workstations from ServiceDesk or Desktop Central? If so, how do we shut it off? ServiceDesk is our main tracking mechanism for asset control, so I have some explaining to do if we have incorrect asset information.
Our configuration is using Desktop Central with the agents deployed to the workstations to collect inventory data. We have that shared with ServiceDesk via the API. There are no ServiceDesk agents installed on the workstations, but it is configured for a Windows domain scan.
Is there a grooming activity that could be deleting the old workstations from ServiceDesk or Desktop Central? If so, how do we shut it off? ServiceDesk is our main tracking mechanism for asset control, so I have some explaining to do if we have incorrect asset information.
