Hello,

We are using ManageEngine ServiceDesk Plus, Build 16000, on a Windows Server.

We repeatedly receive the following warning:

“WARNING: Cybersecurity/Antivirus Software Detected: Microsoft Defender”

We have already added the following directory to Microsoft Defender exclusions:

C:\Program Files\ManageEngine\ServiceDesk

We verified this using PowerShell, and the exclusion is present. Microsoft Defender and real-time protection remain enabled.

However, we continue to receive the warning emails.

Could anyone confirm whether this is a known issue in Build 16000? Is there a recommended configuration, patch, or workaround to prevent these warnings when the application directory is already excluded?

We would also appreciate guidance on the recommended exclusions for PostgreSQL, Java/JVM, and other ServiceDesk Plus components.

Thank you.