MFA does not work (not there on enrollment page)

MFA does not work (not there on enrollment page)

Hi,
I'm evaluating the ADself service plus, mostly for MFA for endpoints. I create a new policy and in my policy  choose an OU (where my machine is there) and an AD group which user X is a member of. Also I choose Microsoft and Google Authenticator for the policy. when logging in with user X to the console, I cannot see the option to set up these authenticators and only the security questions are out there.
Am I missing any step or action?

Regards

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