Merge Requests
We've noticed that we can't always merge requests. We're always able to merge new requests to any other requests, but we're usually not able to merge long-term requests to other requests. I'm not sure if the feature is disabled after the new request has been active for a certain period of time, or if it has to do with the length of the conversation queue on the new request, but the reason doesn't really matter... it seems like we should be able to merge the requests either way.
Is there a particular reason (maybe I'm over-looking something) that we aren't able to merge these requests?
Thanks, in advance.
Is there a particular reason (maybe I'm over-looking something) that we aren't able to merge these requests?
Thanks, in advance.