Mention user in notes with @<name>

Mention user in notes with @<name>

Hello,

In the ServiceDesk onPermise, we could mention users in notes with @<name>. In the cloud version, we cannot do that. Is that something that we need to enable, or it's a feature that is not available in the Cloud version?

Sincerely,
Marcos Fernandes

                  New to ADSelfService Plus?