Hi there,

We are excited to invite you and your team to the ninth episode of this year's ServiceDesk Plus Masterclass series. In this episode, we'll explore last-mile customizations in ServiceDesk Plus. You'll learn how to build trigger-driven automations in ServiceDesk Plus and other business applications using Zoho's native integration platform as a service (iPaaS) platform, Zoho Flow. Discover how to create custom modules and custom widgets that help extend the platform's capabilities by bringing external services such as apps and webpages into ServiceDesk Plus. You'll also learn how to configure workflows for various Zia actions that help end users get their issues resolved or services delivered. Finally, we'll show you how to tailor your self-service portal using basic and advanced UI customizations.

In this episode, we'll show you how to:

• Build trigger-driven automations in ServiceDesk Plus and other business applications using Zoho Flow, Zoho's native iPaaS platform.

• Create custom modules that go beyond the scope of predefined ITSM practices.

• Bring third-party applications and webpages into ServiceDesk Plus using custom widgets.

• Configure workflows for various Zia actions that help drive self-service.

• Customize your self-service portal to match your brand identity and display the right services to your end users.

At the end of the session, you'll be able to deploy last-mile customizations in ServiceDesk Plus that will help you tailor the platform at a granular level and meet your unique enterprise service delivery challenges.

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Date: October 24, 2024

Time: 11am BST, CDT, and PDT | 3pm AEDT

Duration: 60 minutes

Save your spot now

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Regards,