Hi there,

We are excited to invite you and your team to the third episode of this year's ServiceDesk Plus Masterclass series. In the third episode of Masterclass 2024, you'll learn about the key incident management capabilities available in ServiceDesk Plus. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss knowledge and problem management.

In this episode, we will walk you through:

• Creating custom incident templates and providing role-based access to them.

• Designing and associating life cycles to specific incident templates.

• Organizing and managing the knowledge base articles across various titles.

• Implementing a simple yet powerful problem management practice.

At the end of the episode, you'll be able to strengthen your incident management practices with custom templates, life cycles, relevant knowledge base articles, solutions, and problem management best practices.

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Date: Apr. 25, 2024

Time: 11am BST, CDT, and PDT | 3pm AEST

Duration: 60 minutes

Save your spot now

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Regards,