Getting started with ServiceDesk Plus

Getting started with ServiceDesk Plus

Hi there,


We are excited to invite you and your team to this year's ServiceDesk Plus Masterclass series. In the first episode of Masterclass 2024, you can learn how to set up basic and essential configurations to get started with ServiceDesk Plus. We will also showcase simple steps to configure your mail server in the application, set up simple customizations, and implement automations like technician auto-assign.


Throughout the session, we will cover the following:

  • Setting up instance configurations, including sites and regions

  • Configuring the mail server and enabling automatic email to ticket conversion

  • Customizing attributes like category, priority, level, etc.

  • Automating ticket handling and management through business rules, SLAs, and technician auto-assign

By the end of the session, you'll be able to ensure that the fundamentals of your ServiceDesk Plus instance is configured to support your best practice requirements across all your key ITSM processes.


After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.


Date: Feb. 29, 2024

Time: 11am GMT, CST, and PST | 3pm AEDT

Duration: 60 minutes

Save your spot now


If you have any questions, please write to us at We’re always happy to help.



The ServiceDesk Plus team

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