The ServiceDesk Plus masterclass is back this year, and in the first episode, we will be looking at six incident management hacks in ServiceDesk Plus Cloud.

Ensuring that incidents don't affect business operations hinges on timely resolutions aided by incident management best practices. In this masterclass episode, you'll learn how to prime your service desk to tackle incidents faster and reduce service outages with ServiceDesk Plus Cloud.

Key areas that will be covered in this masterclass episode:

• Leveraging different channels for reporting incidents

• Building user-friendly incident templates to gather accurate information

• Accelerating the incident response process with automations

• Improving collaboration among teams and technicians

• Adopting a proactive approach to prevent incidents

• Evaluating incident management KPIs and other metrics

Also get a chance to interact with our product experts in a live Q&A session after the product demo.

Date: February 24

Time: 11am GMT CST PST, 3pm AEDT

Duration: 60 mins

Register now to book your spot and share it with your team too!

Book my spot now!

Regards,

Sriram K S