Masterclass 2020: Session 1 - Managing major incidents with ServiceDesk Plus (30th April)
Join the Masterclass series 2020 to learn how ServiceDesk Plus can help you handle everyday ITSM challenges in an effective way. In the first session, on 30th April, we will discuss how you can leverage various capabilities and integrations of ServiceDesk Plus to handle a major incident, explained with a real-life incident faced by an internet service provider.
In this session you will learn about:
- Integrating ServiceDesk Plus with tools like OpManager
- Automating ticket handling processes through business rules, SLAs and escalation actions
- Establishing a communication mechanism through automated notifications, and announcements
- Building strong incident templates
- Establishing a well-defined resolution process with tasks and task dependencies
- Building insightful reports and dashboards with the built-in reporting module
Also, get a chance to interact with our product experts in a live Q&A session after the product demo.
Date: April 30
Time: 11am BST CDT PDT, 3pm AEST
Duration: 60 mins
Register now to book your spot and share it with your team too!
Regards,
Santa,
ServiceDesk Plus