Mass Request edit Issue........
If I click multiple requests and then click Actions>Edit Request, a dialog box appears which allows me to edit one or more fields. The default for the fields are "Leave it as is". However, if I want to put the selected tickets into a particular person's queue, I have to change the "Site" to something other than "Leave it as is" in order for the Group and Technician drop downs to populate.
I am on 9.1 9109