Many Questions

I have many question about my ServiceDesk implementation in my office

(1). I wish to do CLONING my servicedesk server, so i will have 2 server with same condition. For this proses, what files and folders must be copied to cloning server...?

(2). I have tried using Automating ServiceDesk Plus DB backups but it does not walk fluently. By this formula :

cd c:\adventnet\me\servicedesk\bin

sd_service.bat -p /* to stop ServiceDesk Plus service*/

backupdb.bat

wait 5

sd_service.bat -t /* to start ServiceDesk Plus service*/

As its consequence, my servicedesk system was down and the system cannot backup data with result file :

BackUp_5008_MAY29_2006_7_19.xml 1 kb type : XML Document

What's it solutions....?

(3) If we create a report and export to *PDF, why its table appearance differ from which in the servicedesk system...? and can we make a graph from create / costumize report....?

Thank's