Many Issues After Upgrade from 9307-9315 and Beyond
I have submitted a ticket (8086056). However, we have gotten limited response and our ServiceDesk is getting unusable. We successfully migrated from 9307-9315 but experienced some issues generating support files, looking at reports, and looking at our system log viewer immediately after the upgrade. We also were unable to send an email using the ##reportID## tag and new tickets are created each time. We were instructed to rename our REPORTS folder to reports.old and then restart the server. We then upgraded to 9316. Same issues. We upgraded to 9317. Same issues. Now our mail fetching is broken and no tickets are being generated. We need assistance as soon as possible as our ability to support our organization is severely hindered.