I'm pleased we finally have checklists! BUT, the implementation seems a bit half-hearted. In our testing, a technician can go ahead and resolve a request without even bothering to complete the checklist - so what's the point? Is there any way it can be mandated so that a request cannot be resolved until the checklist is 'verified'? Also, it would be great to be able to consider completion of all checklist items as the resolution and copy the checklist into the resolution field.