Manager to get notification for all updates
Hi,
We have a helpdesk manager and 5 technicians. When a ticket is assigned to a technician, only that technician gets notification of the update.
I want our helpdesk manager (who is also a technician) to get a notification of every reply from a requestor to an existing ticket, even when it is not assigned to him.
How can I do that?
Thanks,
John
We have a helpdesk manager and 5 technicians. When a ticket is assigned to a technician, only that technician gets notification of the update.
I want our helpdesk manager (who is also a technician) to get a notification of every reply from a requestor to an existing ticket, even when it is not assigned to him.
How can I do that?
Thanks,
John
Topic Participants
ankit
Bradley Munsen
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