Dears,

My client wants to integrate Manageengine service desk plus with 3rd party app (IBM Resilient SOAR  platform) . he wants to trigger action from  Manageengine to create incident on Resilient based on specific criteria .

For me I can write the code which will create incident in Resilient as a python code. My questions are:

where should i put my code in ManageEngine ?

how can i define the criteria to trigger my code ?

criteria may be critical tickets opened on Manageengine or by admin order.

I hope my discussion is clear and any help is appreciated. :)