ManageEngine, the real-time IT management company, today announced the integration of ServiceDesk Plus, its flagship ITSM product, with its parent company’s messaging platform, Zoho Cliq. Starting with IT help desks, ManageEngine is leading backroom IT operations into enterprises’ mainstream communication channels. Available immediately for ServiceDesk Plus Cloud users, this integration allows service desk teams to begin accelerating end user self-service adoption, leading to improved support and productivity as well as quicker issue resolution.

As businesses break geographic barriers more and more, they’re constantly looking for better messaging tool alternatives. Email is simply inefficient when it comes to collaboration between different team members. Zoho Cliq is a communication tool that is built for businesses that aren’t limited by walls. But most businesses need more than just a messaging tool to get things done, which is why Zoho Cliq integrates with major online tools such as MailChimp, Eventbrite, Google Maps, GitHub and more. That way, all the information needed for making decisions is available in a chat window. Zoho Cliq, with all of its integrations, serves as a powerful channel for IT service desks as they tackle issues with their team.

Open Conversations, Achieve Quicker Service Delivery

Until recently, end users could only request help by phone or email, and some had to talk to help desk support in person. Since it often takes several exchanges between a technician and end user just to identify the problem, these methods have proved to be insufficient. Eventually, self-service portals were introduced, letting end users create and track requests and access a knowledge base. But this required end users to get to a portal and log in just to ask for a service. Now, end users have a hassle-free way to open requests.