Manage Engine Reporting
All
I am in need to extract these reports. Although I have been using some good reporting format which already have been configured but these three, I am struggling with!
to calculate the SLA met is to be based on
- Tickets opened in the month or
c. also add in an average score i.e. out of the 6k or 7k
(excluding severity 1) are these resolved on time?
I do have the resolution time, closing time etc.
SLA for P2 is 1 day (9 hours 30 mins) only office hours
SLA for P3 is 15 days (142 hours 30mins)
SLA for P4 is 30 days (285 hours)
I uploaded a elcel sheet, let me know if need more info on the reporting details - appreciate it all!
Topic Participants
william
Dinesh Bhaskaran
Joseth1n
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?