Hello,

Anyone ever have this issue happen?

Our fetching has been working fine since we launched a couple weeks ago, but yesterday around 11:30 AM (PST) we stopped getting emails coming in to open a request. Upon investigating troubleshooting options with ServiceDesk Support - when we go to save the mail settings (which have been the same since we launched and not since changed) we get the below error:

Failure: Email settings save successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox:{connect timed out]

We dont see anything in our mailserver logs, IP's have been whitelisted since before we launched. Again, things just stopepd working and ServiceDesk Support really isnt much help.