Hi,

I am setting up the fee of the Standard Edition for helpdesk SLA , and am having problems with the Mail Server settings.

Please find the log

[13:37:21:310]|[02-05-2013]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[27]|: MailFetchingTask instantiated. |
[13:37:21:310]|[02-05-2013]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[27]|: Thread name is : WorkerThread-ServiceDeskCommon_Thread -2|
[13:37:21:310]|[02-05-2013]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[27]|: Host : pop.bizmail.yahoo.com, username : himanshu.bhati@innefu.com, mailbox : INBOX, protocol : pop3s, interval : 1, port : 995|
[13:37:21:310]|[02-05-2013]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[27]|: Obtained mail fetching session.|
[13:37:21:310]|[02-05-2013]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[27]|: Obtained mail store from session.|
[13:37:21:528]|[02-05-2013]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[SEVERE]|[27]|: Exception when connecting to store.|javax.mail.MessagingException: Connect failed;
  nested exception is:
 javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
 at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:148)
 at javax.mail.Service.connect(Service.java:275)
 at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.initialize(MailFetchingTask.java:211)
 at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.<init>(MailFetchingTask.java:97)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
 at java.lang.reflect.Constructor.newInstance(Unknown Source)
 at java.lang.Class.newInstance0(Unknown Source)
 at java.lang.Class.newInstance(Unknown Source)
 at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:705)
 at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)
 at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)
 at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)
 at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67)
 at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931)
 at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256)
 at java.lang.Thread.run(Unknown Source)
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
 at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Unknown Source)
 at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(Unknown Source)
 at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Unknown Source)
 at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Unknown Source)
 at com.sun.net.ssl.internal.ssl.ClientHandshaker.serverCertificate(Unknown Source)
 at com.sun.net.ssl.internal.ssl.ClientHandshaker.processMessage(Unknown Source)
 at com.sun.net.ssl.internal.ssl.Handshaker.processLoop(Unknown Source)
 at com.sun.net.ssl.internal.ssl.Handshaker.process_record(Unknown Source)
 at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)
 at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
 at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDataRecord(Unknown Source)
 at com.sun.net.ssl.internal.ssl.AppInputStream.read(Unknown Source)
 at java.io.BufferedInputStream.fill(Unknown Source)
 at java.io.BufferedInputStream.read(Unknown Source)
 at java.io.DataInputStream.readLine(Unknown Source)
 at com.sun.mail.pop3.Protocol.simpleCommand(Protocol.java:347)
 at com.sun.mail.pop3.Protocol.<init>(Protocol.java:91)
 at com.sun.mail.pop3.POP3Store.getPort(POP3Store.java:201)
 at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:144)
 ... 17 more
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
 at sun.security.validator.PKIXValidator.doBuild(Unknown Source)
 at sun.security.validator.PKIXValidator.engineValidate(Unknown Source)
 at sun.security.validator.Validator.validate(Unknown Source)
 at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.checkServerTrusted(Unknown Source)
 at com.sun.net.ssl.internal.ssl.JsseX509TrustManager.checkServerTrusted(Unknown Source)
 ... 32 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
 at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(Unknown Source)
 at java.security.cert.CertPathBuilder.build(Unknown Source)
 ... 37 more