Mail Server Issue: javax.mail.authenticationfailedexception
When sending outbound ticket emails technicians are receiving an error message.
We use O365 with a basic account configured for our service desk mailbox. This mailbox does not have a password so I'm not sure why we were receiving authentication errors.
A couple questions:
We use O365 with a basic account configured for our service desk mailbox. This mailbox does not have a password so I'm not sure why we were receiving authentication errors.
A couple questions:
- are there any alerts, notifications, or logs that can inform admins when similar issues happen in the future?
- are there internal rules in place to force a re-login for the mail server?
Topic Participants
RCPSC
Madhivanan S
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