Mail History Conversation
Good evening,
We use the SDP MSP version 8315 and are having problems with e-mail sent by the SDP history. Example.
- The client opens a ticket.
- It is sent to the customer a confirmation of opening the call to him via e-mail.
- During the call, we exchanged several emails.
- However, every email I send the SDP to the client, the SDP does not send the discussion.
- This is a problem that can be fixed? Some customers need the e-mail of history that is recorded in the SDP-MSP; The SDP is not sending the discussion by e-mail.
Can you Help Us?
Att,
Rogerio Paliosa Correa
Monitoring and SDP-MSP Analyst
Av. Dr. Chucri Zaidan, 1550 - 29º andar
CEP:04583-010 - Vila Cordeiro - São Paulo
55 11 2222-1145