Mail Fetching Process Stopping
When one of our users emails our service desk mailbox, if they have replied to previous emails most of the time the Mail Fetching Process stops with:
Error processing email with subjectOfMail : FW: CLIENT UPDATE, CALL NO. ##925## and messageid : <2DB79D66B9F0A54B9C274C101F6CC6A539FF32@perexch.contrav.internal>. SO STOPPING THE THREAD
The content of the email that caused this most recently is attached (email1.txt)
If I delete all the quoted emails and save the email then restart the mail fetching process it works. This email is attached also (email2.txt)
We're running build 6012.
Is there anything we can do to resolve this?
Error processing email with subjectOfMail : FW: CLIENT UPDATE, CALL NO. ##925## and messageid : <2DB79D66B9F0A54B9C274C101F6CC6A539FF32@perexch.contrav.internal>. SO STOPPING THE THREAD
The content of the email that caused this most recently is attached (email1.txt)
If I delete all the quoted emails and save the email then restart the mail fetching process it works. This email is attached also (email2.txt)
We're running build 6012.
Is there anything we can do to resolve this?