Mail fetching error

Receiving the following error.

Product Name : AdventNet ManageEngine ServiceDesk Plus
Build No. : 7011

System Error Notification

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An error occured while processing email with
subjectOfMail : Re: Req.ID:##14732## VPN Question
messageid : <30096274.1215536146835.JavaMail.SYSTEM@10.xxx.xxx.xxx>.
Mail Fetching process of ServiceDesk Plus was stopped.
Please delete the mail from mail server and restart mail fetching process.

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Is the any way to clear this from the ServiceDesk side? THe mail server is in europe. It's late there and the techs are unreachable.

Thanks,
Shawn