I'm having trouble configuring Mail Commands.

I have set up my Mail Commands according to this configuration:

I do have a technician configured with the sender e-mail, and I wanted that any e-mail matching the above specifications would create one incident.

So I sent the following mail:

I do have the categorization set up properly:

But the incident was created without the information I provided (requester, category, subcategory, item, level, mode, priority, etc):

Is there anything wrong with this setup?

Thank you and best regards!