Login problems
Hello
We are currently testing SDPlus with a view to purchase and have come across the following problem which I hope you will be able to assist us with.
When I access SDPlus I do so through pass through authentication and this allows me access just fine.
However a user who has been changed to become a technician cannot login using the login screen.We've tried changing his password to the same as his network account and also to a different password and neither makes a difference. We've selected the domain name and that also makes no difference. If the user uses the shortcut he passes through authentication but he only shows as a user and doesn't get the admin tabs (ie it looks as if he doesn't get his technician elements).
Is there a setting on the server side that we need to change?
2nd question and this may be linked - is it correct that if I change a user to become a technician that I will see their name as both user and technician. Also if we need to change the password will I have to do it in both places?
Many thanks in advance for your help
We are currently testing SDPlus with a view to purchase and have come across the following problem which I hope you will be able to assist us with.
When I access SDPlus I do so through pass through authentication and this allows me access just fine.
However a user who has been changed to become a technician cannot login using the login screen.We've tried changing his password to the same as his network account and also to a different password and neither makes a difference. We've selected the domain name and that also makes no difference. If the user uses the shortcut he passes through authentication but he only shows as a user and doesn't get the admin tabs (ie it looks as if he doesn't get his technician elements).
Is there a setting on the server side that we need to change?
2nd question and this may be linked - is it correct that if I change a user to become a technician that I will see their name as both user and technician. Also if we need to change the password will I have to do it in both places?
Many thanks in advance for your help