Hello,

We are in a process of unifying user names according to our policy. During that process we rename the usernames in Active Directory. The users are import from Active Directory to SDP 8217. No we have users and technicians that have two accounts: One with the old username (Login name in SDP) and a new one with new username.

1. How can I transfer\attach Requests and all the other information linked to the old account to the new account?

2. How can I transfer\attach Requests etc. from the old Requester account to the new Requester account?

Thanks for you input in advance!

Regards

lakend