List of questions

- is it also possible to auto assign the ticket to a tech guy ?
- is it possible to have a template for the email so it will auto open the ticket with all needed info (for example - hardware problem , software problem)
- is it possible to have the system auto generate an answer email , that the ticket as been generated and will be taken care in x hours .. (according to the SLA)

I have tried over and over to setup outgoing mail and with no success have i gotten an email in my inbox. Im running 5501 with exchange 2k3 and i telnet to the server from the server that SD is running on and get an email. But not through sd =\ i dont need user auth to send out.

also
-it seems there is an option to auto open a ticket by sending an email to the system? if yes then how?