Link Requestor to Users UUID in Active Directory not e-mail address
You have a design flaw in the SD software. When importing Active Directory Users, you are tying the SD requestor item to thier email address.
This becomes a problem when a user changes names and therefore their email address changes. Causing duplicate requestor id's and orphaned tickets.
Feature recommendation: tie the Requestor ID (when imported from AD) to the users UUID instead.. then they can change thier name/email as much as they want.
This becomes a problem when a user changes names and therefore their email address changes. Causing duplicate requestor id's and orphaned tickets.
Feature recommendation: tie the Requestor ID (when imported from AD) to the users UUID instead.. then they can change thier name/email as much as they want.