Hello,

 

   My organization is currently in the process of revising it's categorization scheme for incident management.  As such we are hoping to clearly delineate between 'Incidents' and 'Service Requests' which have had their lines blurred for our technicians.

 

    Is there any way to change (or even limit) what a specific field (such as Item) can be set to based on another field (such as Request Type)?  For example, we are hoping to disallow the "Item: Initial Configuration" option for "Request Type: Incident". 

 

   I realize that we can modify the fields after the fact or set up business rules but I don't think they would accomplish all that we are trying to with the changes we are hoping to implement.

 

Service Desk Plus - Enterprise

Version 8.1.0

Build 8114

 

Regards,

Galen